Product engineering case study
MPED self-service kiosks
A proprietary self-service kiosk combined modern hardware, dedicated software and Azure operations across service, leisure and retail settings.
Project at a glance
- Product
- Proprietary self-service kiosk
- Engagement
- Hardware and software delivery
- Deployment
- Stationary or mobile installation
- Outcome
- 50% reduction in customer service time
Business context
Challenge
Companies in the service sector, as well as recreational and retail facilities, were increasingly looking for ways to improve customer service, reduce queues, and automate payment and fiscal processes. Manual service led to higher costs, errors, and longer transaction times. The need arose for a modern self-service kiosk that would be intuitive to use, compliant with applicable fiscal requirements, and ready for deployment across various industries.
Delivery response
Solution
MPED LTD designed and implemented a proprietary self-service kiosk, combining advanced technologies with modern design. The device enables customers to make purchases, book services, and manage queues independently, minimising the need for staff involvement.
Customer-facing operation
System functionalities
The kiosk combined payments, fiscal handling, reservations, queues and cloud-connected content management.
- Support for card and cash payments
- Automatic issuance of fiscal receipts
- Reservation and ticket sales system
- Queue management module
- Ability to display advertising and promotional content
- Customisable interface tailored to client needs
- Integration with Microsoft Azure cloud - monitoring and remote updates
Deployment contexts
Applications
The platform was designed for customer-service environments across multiple industries.
- Service industry (beauty salons, hairdressing, cosmetics)
- Recreational and sports centres (swimming pools, wake parks)
- Cultural venues (museums, galleries)
- Retail locations
Product demonstration
Kiosk in action
A short product demo showing how the self-service kiosk guides users through selecting and purchasing laboratory tests in a clear, touch-first flow.
Engineering detail
Technical specifications
The physical unit combined a touch interface, compliant receipt handling, cashless payment and flexible installation.
- 27-inch high-resolution touchscreen
- Fiscal printer suitable for compliant receipt handling
- Self 2000 payment terminal for cashless transactions
- Windows 11 operating system
- Design allowing for stationary or mobile installation
Operational impact
Results
- 50% reduction in customer service time
- Lower costs by reducing the need for additional staff
- Automation of fiscal and payment processes
- Improved customer experience with an intuitive interface
- Additional sales and advertising channel
Summary
A configurable self-service platform across multiple industries
The proprietary self-service kiosk developed by MPED LTD is a versatile tool that revolutionizes customer service across multiple industries. By combining modern hardware, dedicated software, and Microsoft Azure cloud infrastructure, our clients can efficiently manage sales and reservations while enhancing customer comfort and satisfaction.